Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, we put at your disposal a Virtual Complaints Book so that you can register your Complaints or Claims regarding products and services.

Select establishment*

Date

1. Data of the person filing the complaint or claim

Name*

Last name*

Email*

Phone number*

Doc Type*

Doc Number*

Department*

Province*

District*

Address*

2. Identification of the contracted good

ProductService

Product / Service Description:*

Amount of the good or service*

3. Details of the Claim or Order

Claim*Complaint*

Claim: Disagreement related to projects or services.
Complaint: Disagreement not related to projects or services; or, discomfort or discontent regarding customer service.

Detail of the Claim or Complaint*

Order*

Attach file

Attach file (JPG, PNG, DOC, PDF, PPT), not exceeding 5MB

(*) Required fields.
* The formulation of the claim does not prevent you from resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
* The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.

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